How do I access the control panel for my site?
In the address bar of your Internet browser, type in your domain name followed by "/admin" (ex. http://yourdomainname.com/admin )
a log in window will pop up that looks like this:
1. In the "Login:" field enter your username that was provided to you in your start up e-mail
2. Your domain name goes into the "Domain:" field
3. In the "Password:" field enter your password that was provided to you in your start up e-mail
4. Click the "Login" button
If the information you entered was correct you will then be taken to the Site Administrators page.
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How do I add users to my site?
Once you have logged in to the "Site Administrator" page there will be a menu on the left side of the screen.
1. Click on the "Mailboxes/Users" link
2. The "Mailboxes/Users" window will then appear
3. Click on "Add User"
4. The "Add User" form will then open and should look like this:
5. In the "Username" field enter the name that the user will use to log onto the site. Make sure to enter the name in lowercase characters.
6. In the "Fullname" field enter the first and last name of the new user.
7. In the "Password" field enter the password that will be used to access the site, enter the same password into the "Confirm Password" field.
8. In the "Disk Quota" field enter the disk space in megabytes that the user will be allowed to have.
9. Check the FTP, CGI and "Create a user subdomain" boxes if you want these to be available to the user. (This will also depend on the options that have been made available to you on your particular plan)
10. Click "Add"
The new user has now been added.
It is also important to note that a user acts as an email account as well.
An example of which is if you set-up a user with the user name bob, you will then have an email account for bob@yourdomain.com and he/she can access their account with the same username and password that you set up for them when initially setting up the user.
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How do I edit individual user information?
1. After logging on to the "Site Administrator" page, click on the "Mailboxes/Users" link in the left side menu.
The "Manage Users" window will then appear with a list of all the current users.
2. To edit a particular user's information click on the pencil icon 
under the "Actions" column that is next to the user you want to edit.
The "Edit Virtual User" form will then appear.
3. After making the appropriate changes to the users information, Click "Save".
The user's information has now been changed.
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How do I remove users?
1. After logging on to the "Site Administrator" page, click on the "Mailboxes/Users" link in the left side menu.
The "Users" window will then appear with a list of all the current users.
2. Underneath the "Actions" column click on the trashcan icon 
that is beside the name of the user you wish to remove.
3. After clicking on the icon you will be asked if you are sure that you want to do this or not, click ok
You have now removed a user.
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What directory do I upload my files to?
Your files should all be uploaded to the "mainwebsite_html" directory.
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How do I upload my files to the web?
You can use the "Site Administrator" control panel to upload individual files or you can use various FTP programs such as Cute FTP and WSFTP, which we have tutorials for here.
To use the "Site Administrator" control panel to upload your files do the following:
1. Log into the "Site Administrators" page.
2. In the menu on the left side of the screen click on the "File Manager" link
The file directory for your site will then appear
3. Next, click on the name of the folder that you will be wanting to upload the files to
In the "Upload File to" form at the bottom of the page, place in the following information:
4. In the "Upload file" field place the exact path to the file that your are uploading, or click on the browse button to find the file.
5. In the "And save as" field place the filename of the file you are going to be uploading, do not include the file path.
6. Click "Upload"
Your file when then be uploaded to the specified directory.
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How do I set up email aliases?
1. After logging on to the "Site Administrator" page click on the "Aliases" link in the left side menu
You will then be shown the current list of e-mail aliases
2.Click on the "Add an Alias" button at the bottom of the page
The add alias window will then open and should look like this:
5. In the "Alias" field enter a name for the new alias
6. In the "Forward To:" field specify which users should be under the new alias
7. In the "Forward To: (outside domain):" field specify users outside of your domain who should also be under the address, make sure to enter the full e-mail address and separate the addresses with commas. Don't use spaces.
8. Click the "Add Alias" button
You have now added a new alias.
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How do I edit an alias?
If you want to edit a current alias make sure you are logged in as "Site Administrator "
1. In the left side menu click on 'Aliases' under 'Email'
2. In the actions column click on the pencil icon that is next to the alias that you would like to edit
3. The Edit Alias window then will open
4. Change the alias information (Who it's being forwarded to)
5. Click the "Edit Alias" button
You have now edited an alias.
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How do I remove an alias?
If you want to remove a current alias make sure you are logged in as "Site Administrator "
1. In the left side menu click on 'Aliases' under 'Email'
2. In the "Actions" column click on the trash can icon that is next to the alias that you would like to remove
You will then be asked whether or not you actually want to perform this action, click ok
You have now successfully removed an alias.
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How do I set up an auto responder?
1. After logging on to the "Site Administrator" page click on the 'Responders' link under 'Email'
2. In the Responders section click the 'Add a Responder' button
The "Add Auto Responder" window then opens up and should look like this:
3. In the "Alias" field choose the name of the alias that will be using this auto responder
4. In the "Subject:" field enter the subject of the email message that you want to send
5. In the "Message" field enter the message that you would like to send in reply to the email being sent to you.
6. Click the "Add Auto Responder" button
You have now added an auto responder.
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How do I edit an auto responder?
1. After logging on to the "Site Administrator" page click on the 'Responders' link under 'Email'
2. In the "Responders" section click on the the pencil icon next to the responder message you want to edit
The auto responder window will then open
You can then edit the responder information
3. After making the necessary changes click on "Edit Auto Responder"
You have now edited your auto responder message.
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How do I remove an auto responder?
1. After logging on to the "Site Administrator" page click on the 'Responders' link under 'Email'
The list of your current responders will then be displayed.
2. In the "Actions" column click on the trash can icon that is next to the auto responder that you want to remove
You will then be asked to confirm your decision, click ok
You have now removed an auto responder message.
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How do I set up a Spam Filter?
1. After logging on to the "Site Administrator" page click on the 'Spam Filters' link under 'Email'
The Spam Filters window then opens showing the current list of Spam filters being used
2. Click on the "Add a Spam Filter" button
The "Add Spam Filter" window will then open and should look like this:
5. In the "Email, Domain, or IP" field enter which one you will be wanting to block all incoming mail from
If it's an e-mail address that you want blocked, place in the full address in the field (i.e. annoying@badspammers.com)
If it's a Domain that you would like blocked, place in the full domain name (i.e. www.badspammers.com)
If it's an IP that you want blocked, type the full IP address (i.e. 123.123.123.123)
5. After you have placed in the appropriate information, click the "Add Spam Filter" button
You have now created a Spam Filter.
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How do I remove a Spam Filter?
1. After logging on to the "Site Administrator" page click on the 'Spam Filters' link under 'Email'
The Spam Filters window then opens showing the current list of Spam filters being used
2. In the "Actions" column click on the trashcan icon that is next to the filter you want removed
3. You will then be asked if you are sure that you want to remove the filter, click ok
You have now removed a Spam Filter.
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How do I back up my site files?
1. To back up your site files, first make sure that you are logged into the "Site Administrator" page.
2. In the menu on the left side of the screen click on the "Backup/Restore" link
The "Backup/Restore" window will then appear.
3. In the 'Type of Backup' section, choose either 'Site' or 'Users'
'Site' backs up the entire site, or you can choose to back up the files belonging to a specific user only
In the 'Select Mode of Transfer' section you can select 'Download' if you want to transfer your site's archived files right from the browser. This may take a long time if your site is large or your connection is slow!
Alternatively, if you have access to an FTP server, you can select 'FTP' and provide the FTP login details.
4. In the 'Miscellaneous Information' section, enter your email address. You will be sent an email here when the backup is complete, indicating success or failure.
5. Click on either the 'Backup' or 'Download' button, depending on your choices above.
If you chose 'Download', a new popup window will appear, click on the 'Download File' button to start the transfer. A File Download window should appear and you should save the file somewhere on your own hard drive (just remember where you saved it in case you need to restore it later).
If you chose 'Backup' you should see a message indicating 'Result: Initiate Backup: succeeded.'. When the backup process is finished you should receive an email letting you know.
Your files should now be properly backed up.
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How do I access the log files?
1. After logging on as the site administrator click on the "Configuration" link under 'Web Server'
2. In the 'Web Server' section at the top, click on the 'Log Files' link.
3. In the Actions column, click on the Download Logs icon 
to download the access log or the error log.
You have now accessed your log files.
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How do I access the file manager?
After logging on as the "Site Administrator" click on the "File Manager" link under 'Web Server' on the left side menu.
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How do I change file permissions for folders or individual files on my site?
1. After logging in as the "Site Administrator" click on the "File Manager" link under 'Web Server' on the left side menu.
This will then bring up a directory of the folders that are in your account
2. If you would like to change the permissions for one of the folders, click on the actual folder icon 
This will bring up what the permissions are for the folder
3. After adjusting the permissions click on the "Update Permissions" button
1. To change the file permissions for a particular file you need to open the proper directory that the file resides in
2. After finding the file just click on the file icon 
to bring up the permissions menu for it
3. After adjusting the permissions click on "Update Permissions"
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How do I check out my web based stats reports?
1. After logging in as the "Site Administrator" you will see 3 links under 'Reports' on the left hand side.
-"Site Traffic" will show you how much bandwidth your site has used, broken down on a monthly basis by service (eg ftp, web, mail, etc) and whether it was incoming or outgoing traffic.
-"Analog" will give detailed information about the number of pages and bytes requested of your site. These are listed at various time intervals, down to the hour. The IP addresses of your visitors and your most popular files are also summed up.
-"Webalizer" will display a graphical summary of your site's usage including pages, files and hits, on a monthly basis.
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How do users access their control panel?
In order to access the user control panel you need to follow these steps:
1. In the web address bar type in the domain name followed by "/user" (eg. yourdomain.com/user)
You will then be prompted for a user name and password
2. In the "Login:" field place in your username (eg. bob)
3. In the "Domain:" field place your domain (eg yourdomain.com)
4. In the "Password:" field enter the password for your account
5. Click on the "Login" button
If you entered all the information properly you will then be logged into the user administrators interface.
Please note: The administrative user for the account cannot access the user management through the /user link
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How do I password protect a directory for my site?
Important note: Users who have FrontPage extensions enabled for their site or are on windows servers will not have access to this option as FrontPage has its own way of setting up password protected directories.
In order to password protect a directory you need to:
1. Divide the users who should have access to the protected directory into logical groups, such as by department.
2. Create an authorization name that will have access to the protected directory, and designate the user groups that will have permission to use this authorization name.
When you protect a directory, the Apache server creates an .htaccess file with an authorization name for the directory. This access file points to a password file that restricts access to the directory. When a user accesses a protected directory, the Apache server prompts the user for a password and verifies that this password is in the password file before granting the user access to the directory.
To create a user group you will need to do the following:
1. Once you have logged on as the admin for your site click on the 'Configuration' link under 'Web Server' in the left side menu.
2. Then click on the 'Manage Groups' link at the top.
3. In the "Web Server Manager" click on "Manage Groups"
The "Protect Directories: (HTAccess) Manage Groups" window will then open showing the list of groups currently in the group file.
4. In the "Enter Group Name" field, enter a name for the group you are creating.
5. Click "Add"
Once you have created a user group you will then need to add users to it, in order to do this follow these steps:
1. Once you have logged on as the admin for your site click on the 'Configuration' link under 'Web Server' in the left side menu.
2. In the Web Server Manager click on "Manage Users"
The "Protect Directories: (HTAccess) Username/Password Manager" window will then open, showing a list of the user groups currently stored in the group file and, at the bottom of the form, a list of user names that currently have a password in the password file (which will be empty the first time you do this).
3. In the "UserName" field, enter the users name.
4. In the "Password" filed, enter the password the user will use to access protected directories, and then retype the same password into the "Confirm Password" field.
5. In the "Belongs to group(s)" field, specify the user group(s) to which the user should be added.
You can add the user to multiple groups by using Ctrl-click (holding down the Ctrl key and clicking the group names).
7. Click "Add/Edit"
The list of users at the bottom of the window displays the new users name.
Now that all these things are in place we need to set up the protection on the directory.
In order to do this you will need to follow these steps:
1. Once you have logged on as the admin for your site click on the 'Configuration' link under 'Web Server' in the left side menu.
2. In the Web Server Manager click on "Protect Directories"
The "Protect Directories (HTAccess Configuration)" window will then open, showing a list of the directories residing on the server. The directories are identified as either unprotected or protected.
3. From the directory list, locate the directory that you wish to protect.
4. Click the Protect icon 
in the actions column beside the directory you want to protect.
The "Protect Directory" window then opens, showing the directory that you are going to protect and a list of the groups that currently exist.
5. In the "AuthName" field, enter a descriptive, one word name for the directory you want to protect.
6. In the "Add to Group(s)" field, specify the user groups that should have access to this directory.
You can specify multiple groups by using Ctrl-click (holding down the Ctrl key and clicking on the group names)
7. Click "Protect"
You've now set a password protected directory for your web site.
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How do I remove password protection for a directory?
1. Once you have logged on as the admin for your site click on the "Configuration" link under 'Web Server' in the left side menu.
2. Then click on the 'Protect Directories' link at the top.
3. In the Web Server Manager click on the Unprotect 
icon next to the directory that you want to unprotect.
You have now removed the password protection for the directory.
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How do I edit passwords for users on password protected directories?
1. Once you have logged on as the admin for your site click on the "Configuration" link under 'Web Server' in the left side menu.
2. In the Web Server Manager click on "Manage Users"
The "Protect Directories: (HTAccess) Manage Users" window will then open, showing a list of the users currently stored in the .htpasswd file
3. In the "Username" field, enter the user name of the user whose information you want to edit.
4. Enter a new password and retype it in the "Confirm Password" field
5. Choose which group(s) the user should belong to (you'll have to remember which ones the user is it already because it won't be indicated).
6. Click "Add/Edit"
The password has now been edited.
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How do I add users to a group? (Password protected directories)
1. Once you have logged on as the admin for your site click on the "Configuration" link under 'Web Server' in the left side menu.
2. In the Web Server Manager click on "Manage Users"
The "Protect Directories: (HTAccess) Manage Users" window will then open, showing a list of the user groups currently stored in the group file and, at the bottom of the form, a list of groups that have been previously created.
3. In the "UserName" field, enter the user's name.
4. In the "Password" field, enter the password the user will use to access protected directories, and retype his password in the "Confirm Password" field
5. In the "Belongs to group(s)" field, specify the user group to which the user will be added to
You can specify multiple groups by using Ctrl-click (holding down the Ctrl key and clicking on the group names)
6. Click "Add/Edit"
The list of users at the bottom of the window will display the new users name
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How do I remove users from a group? (Password protected directories)
1. Once you have logged on as the admin for your site click on the "Configuration" link under 'Web Server' in the left side menu.
2. In the Web Server Manager click on "Manage Users"
The "Protect Directories: (HTAccess) Manage Users" window will then open, showing a list of the user groups currently stored in the group file and, at the bottom of the form, a list of user names that currently have a password in the password file.
3. In the actions column, click on the trashcan icon that is next to the user that you would like to remove.
The user has now been removed.
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How do I remove user groups from a protected directory? (Password protected directories)
1. Once you have logged on as the admin for your site click on the "Configuration" link under 'Web Server' in the left side menu.
2. In the Web Server Manager click on "Manage Users"
The "Protect Directories: (HTAccess) Manage Groups" window will then open showing the list of groups currently in the group file.
3. In the "Actions" column, click on the trashcan icon that is beside the group you want to remove.
You have now removed a user group
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